Support Center | Smart-Loop

Service center

Our after-sales service engineers provide you with 7 days * 24 hours of telephone support and remote support, quickly respond to vour service requests. and can resoond to vour remote support services as soon as possible. We record and track our service requests through a systematic service plattorm, to ensure the timeliness and correctness of problem handling, and regularly maintain and upgrade the customer's system, and we will provide on-site service support for customers when they carry out major promotion activities.

Service and Technical Support

No matter when and where you encounter unexpected situations, our service engineers will respond to the scene as soon as possible. remotely solve anc repair the on-site fault.

On-site diagnosis and maintenance

When the remote technical support cannot satisfy the on-site and achieve the expected fault repair effect, we will arrange maintenance engineers to go to the site for repair as soon as possible

Preventive maintenance

We will formulate corresponding preventive maintenance plans according to the needs of different customers in different sites and the operating status of the site. According to the time agreed with you, our authorized on-site engineers will come to your site for on-site inspection, parts replacement, etc., to ensure the performance and operational reliability of the equipment.

Spare parts service system

We have multiple spare parts centers in many countries and regions around the world. By analyzing the number of projects and equipment in the region and reasonably configuring the number of spare parts, we can provide you with high-quality original spare parts at the first time. We have a variety of spare parts service packages for you to choose from, which can precisely match your equipment and replace them to meet your service needs.

Empowerment training

Our after-sales personnel will reqularly sort out the problems that occur at each site, make corresponding operation manuals for problem points, and provide training for on-site operators, so as to improve the basic problem-handling capabilities of on-site operation and maintenance personnel.

Partner

We actively develop service partners in major global markets, and continuously expand our service capabilities, service resources and service areas. Through specially designed training courses for service partners and guiding them to participate in on-site services, we quickly empower our product knowledge and service skills. Service partners who have passed the assessment and authorization can provide you with faster, more flexible and high-quality services.

Customer Experience

We always take better service to customers as our code of conduct. While continuously improving our self-service capabilities, we are always customer-oriented and driven by customer experience. We have established a complete after-sales service experience process and listen carefully. Your voice and according to your voice, I will take effective improvement measures to continuously improve the service.

Service support

Service center

7 days * 24 hours telephone support

Remote support service

System maintenance and upgrade service